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Return and Refund Policy

Return and Refund Policy
Last updated: May 6, 2022
Thank you for shopping at The Earth Mother-Serene Divination.
If for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us. 

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:
  • ​Company​ (referred to as either "The Company", "We", "Us", or "Our" in this agreement) refers to The Earth Mother-Serne Divination LLC, an online business (73-1105 Makalapua Rd., Kailua Kona, HI 96740).
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the website.
  • Website Refers to The Earth Mother-Serene Divination, accessible from
  • You means the individual accessing or using the Service, or the company, or the legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order and Cancelation Rights
You are entitled to cancel Your Order after a verbal commitment has been made. Once a financial deposit has been made, there is no allowance for a cancelation or refund.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will stop or retract your invoice no later than 7 days after your clear statement has been made via Email or Phone. You will NOT incur any fees.
Conditions For Returns
Goods and Services are not applicable for returns.
The following Goods cannot be Returned:
  • The supply of goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned
We reserve the right to refuse returns of any merchandise that does not meet the above Return conditions in our sole discretion.
Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
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